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Nigerian Banks And Their Customer Care Numbers

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Guaranty Trust Bank is a bank that offers premium services to customers. The bank whose major service is to ensure that customers get the best of their service has not failed in this respect.

The bank has a lot of customer service hotlines with which you can establish a phone call/chat relating to any issue you’re facing.

GTB customer care representative is always ready and open to chat with you about any problem at all.

For any complaints or inquiries, you can kindly reach out to your bank by calling their interactive contact center (GTConnect) on 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900.
First Bank of Nigeria customer care

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First bank of Nigeria is the oldest operating bank in Nigeria, with top-notch customer service provided to its customers.

The bank has accessible customer services to reach anytime to tender any complaints.

FBN’s customer service is always active, and you can relate any problem faced in the banking process ranging from failed transfer, services, or even ATM card-related problems.
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The customer service is always there and opened to providing solutions to any issue you face.

You can reach the bank by calling the following phone numbers: 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000.
Ecobank Customer Service Numbers

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Ecobank, one of the top banks in the country, has a quickly 24-hour active customer service.

As a customer of Ecobank, you have an exclusive right to make any complaints to the customer service that bothers you about the bank’s service, which you can do from the comfort of your home using your mobile phone.

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The bank has done a lot of work to establish an excellent bank-customer relationship that relating to them any issues shouldn’t be a problem.

You can reach the bank by contacting their customer care phone number, +234 1 277 2904.
Fidelity Bank customer care

Fidelity Bank is another bank with good customer-based service.

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This bank takes steps to ensure that customers get the very best of their services by making their customer care unit active and accessible to all customers.

Fidelity bank’s customer care service is always active all day.

If for any reason you can’t reach the bank about any issue at all, all you need is to get your mobile phone to establish a one-to-one phone call with their customer care.
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The customer care is always active, and you can reach them on this number: 070034335489.
Access Bank Customer Service and Numbers

Access bank customer care numbers are the key contacts you could use to reach the bank on any issues suffered.

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It is a fast and easy way of connecting to your bank when you do not seek to visit the physical address.

The customer service contact helps you access the bank easily on any issue.

For instance, you may lose your ATM card in a location far away from the bank.

You can use the customer service hotlines to reach them to deactivate your account to save you from any loss due to the missing ATM card. You can reach customer care on these numbers: +234 1- 2712005-7, +234 1-2802500, 07003000000, 01-2273007.
Keystone Bank Customer service

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Keystone bank is one of the banks in the country that proffers customer-based services, ensuring that the customers get the very best services.

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The bank has taken active steps to make sure that customers having any issue with the banking system can reach them easily to relate their problem.

Keystone Bank has hotlines to contact them to make complaints or make inquiries.

You can reach the customer service of the Keystone bank by calling this phone number, +234 700 2000 3000.
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Stanbic IBTC Bank Customer Care

Stanbic IBTC Bank is one the banks in the country with sound customer service/care with easy accessibility.

The bank has established customer care contacts to make your complaints and inquiries.

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If you have any problem and want to complain, you don’t have to stress yourself physically to reach the bank.

You can reach the 24-hour active customer care service with just a phone call from anywhere. You can contact the Customer Care Centre on phone call nationally (Nigeria): 0700 909 909 909 or Internationally on 234 0700 909 909 909
Zenith Bank Customer Care Lines

Zenith bank is one the bank with the most active customer care services.

This bank always has the customer’s welfare at heart, ensuring that no customer suffers any loss from defrauding or anything that pertains to a customer’s account.

The bank took an extra step in ensuring that all customers access their customer services, whether physically or using your mobile.

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You could easily deactivate your account if you discover your ATM card is missing with just a phone call. You can reach the Zenith bank customer service on Phone call: 234-1-2787000, 0700ZENITHBANK.
Union Bank of Nigeria Customer Care

Union Bank of Nigeria has an established union with customers when it comes to providing customer service.

The bank has a profound customer care unit that all customers can access with any bank-related issue at all.
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ZBN, with its hotlines, provides customers with the alternative of reaching them over any problem without having to stress yourself by visiting the bank.

You can reach the bank to make your complaints through their UnionCare: +234-1-2716816 and 07007007000
Citibank Nigeria Customer Care

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Citibank is one other bank that has actively and consistently provided assistance to customers by providing accessible services.

The bank always makes sure that customers enjoy accessible banking services by providing solutions to customers on any issue related to the bank.

Even if you can’t visit the bank, you can reach them on call through any of the following numbers: 234 1 279 8400, 234 1 463 8400

Those are all Nigerian banks and their customer care numbers and I believe your curiosity has been answered.

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FG to execute $3.8bn gas supply agreement in May

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The Gas Supply and Purchase Agreement to support the Final Investment Decision for the $3.8bn Brass methanol project is to be executed in May 2024, the Federal Government announced on Monday.

The Brass methanol project is a major industrial project being built in Bayelsa State to produce methanol, a key industrial chemical, using natural gas resources. Nigeria currently imports all its methanol.

Located in Brass Island, Bayelsa, the facility is to have a capacity of 10,000 tonnes of methanol per day when completed, as it is still under construction and expected to be operational this year.

The $3.8bn is to create up to 15,000 jobs during construction and aims to boost the Nigerian economy by reducing reliance on imports.

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This project is a joint venture between DSV Engineering Limited, the Nigerian National Petroleum Company Limited, and the Nigerian Content Development & Monitoring Board.

The Minister of State Petroleum Resources (Gas), Ekperikpe Ekpo, announced the execution date for the gas supply agreement in Abuja on Wednesday after a meeting with key stakeholders of the project in his office.

Ekpo, in a statement issued by his media aide, Louis Ibah, said the meeting was to confirm adequate gas supply to the Brass methanol project by the NNPC/Shell/TotalEnergies/NAOC Joint Venture.

He said the meeting was to also determine the next steps to conclude and execute the GSPA and mature the phase-2 of gas supply to the project.

Present at the meeting were the Head of Joint Venture, Investment Management, NNPC Upstream Investment Management Services, Mr Olanrewaju Igandan; and Deputy Managing Director, Nigerian Agip Oil Company, Mr Richard Orianzi.

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Others include the Managing Director, Shell Petroleum Development Company Nigeria, Mr Osagie Okunbor; Managing Director of Brass Fertiliser and Petrochemical Ltd, Mr Ben Okoye, among others.

Ekpo informed the gathering of President Bola Tinubu’s strong interest in resolving issues relating to gas supply to the Brass methanol project.

According to the Minister, the President was passionate about the speedy kick-off of the project so that it could bring in the much needed Foreign Direct Iinvestment with attendant economic benefits to the country.

“Mr President is very passionate about this project and wants something positive to happen in respect of the Brass methanol project before the end of May this year,” Ekpo said.

The Brass methanol project is sponsored by Brass Fertiliser & Petrochemical Company Limited and it is made up of a gas processing plant, a methanol production and refining plant, product export facilities, among others.

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At the end of the meeting, Ekpo announced he had successfully resolved the GSPA issue and that it would be executed by May this year.

“The NNPC/SPDC JV partners are now fully committed to uninterrupted gas supply for the development of the Brass methanol project,” the gas minister stated.

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Naira continues recovery, gains 7.2% against dollar

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The exchange rate of Nigeria’s currency, the Naira has continued to appreciate to the dollar in response to the fiscal and monetary policies of President Bola Tinubu’s administration.

According to data from the official trading platform of the FMDQ Exchange, a platform that oversees the Nigerian Autonomous Foreign Exchange Market (NAFEM), on Friday revealed that the Naira gained N88.23.

This represents a 7.16 per cent gain when compared to the previous trading date on Monday, April 8, exchanging at N1,230.61 to a dollar before the Sallah holiday.

The huge appreciation resulted in the Naira trading at N1,142.38 to the dollar at the official market

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The total daily turnover increased to $281.34 million on Friday up from $125.55 million recorded on Monday.

Meanwhile, at the Investor’s and Exporter’s (I&E) window, the Naira traded between N1,265 and N1,100 against the dollar.

Experts attribute the steady Naira appreciation to the policies of the Central Bank of Nigeria, CBN.

The CBN, during its policy meetings held in February and March, implemented a total of 600 basis points in interest rate increases.

This helped tackle dollar scarcity, reduced volatility, and decreased reliance on parallel markets.

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Zenith Bank Achieves Historic Milestones in 2023 With Stellar Triple-digit Topline and Bottom-line Growth

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Zenith Bank Plc has announced its audited results for the year ended December 31, 2023, achieving a remarkable triple-digit growth of 125% in gross earnings from NGN945.6 billion reported in 2022 to NGN2.132 trillion in 2023.

According to the audited financial results for the 2023 financial year presented to the Nigerian Exchange (NGX), this impressive triple-digit growth in gross earnings resulted in a Year-on-Year (YoY) increase of 180% in Profit Before Tax (PBT) from NGN284.7 billion in 2022 to NGN796 billion in 2023. Profit After Tax (PAT) also recorded triple-digit growth of 202% from NGN223.9 billion to NGN676.9 billion in the period ended December 31, 2023.

The increase in gross earnings is primarily due to growth in interest and non-interest income. Interest income increased by 112% from NGN540 billion in 2022 to NGN1.1 trillion in 2023. Non-interest income grew by 141% from NGN381 billion to NGN918.9 billion in the same period.

The increase in interest income is attributed to the growth in the size of risk assets and their effective repricing, alongside the rise in the yield of other interest-bearing instruments over the year. Growth in non-interest income was driven by significant trading gains and an increase in gains from the revaluation of foreign currencies.

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The cost of funds grew from 1.9% in 2022 to 3.0% in 2023 due to the high interest rate environment while interest expense increased by 135% from NGN173.5 billion in 2022 to NGN408.5 billion in 2023. Notwithstanding the 32% growth in operating expenses in 2023, the Group’s cost-to-income ratio improved significantly from 54.4% in 2022 to 36.1% in 2023 due to improved top-line performance.

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Return on Average Equity (ROAE) increased by 118% from 16.8% in 2022 to 36.6% in 2023, underpinned by improved gross earnings, as the Group sought to deliver better shareholder returns. Return on Average Assets (ROAA) also grew by 95% from 2.1% to 4.1% in the same period.

The Group has continued to deepen its market leadership in key corporate and retail deposit segments as customer deposits increased by 69% from NGN9.0 trillion to NGN15.2 trillion in 2023. Its retail drive continues to yield dividends as retail deposits now constitute 46% of total deposits (compared to 44% in 2022) and grew by 77% from NGN3.97 trillion in 2022 to NGN7.04 trillion in 2023, also reinforcing increased customer confidence in the Zenith brand.

Total assets increased by 66% from NGN12.3 trillion in 2022 to NGN20.4 trillion in 2023, largely due to growth in total deposits and the revaluation of foreign currency deposits. Gross loans grew by 71% from NGN4.1 trillion in 2022 to NGN7.1 trillion in 2023 due to the revaluation of foreign currency loans and the growth in local currency risk assets.

As a result of the disciplined and diligent approach to risk assets creation and management, the loan growth did not significantly impact the Non-Performing Loans (NPL) ratio, which increased marginally from 4.3% to 4.4% despite the heightened risk environment and challenging operating environment, an attestation to the Group’s resilience despite headwinds and a challenging macroeconomic environment. Also, the prudential ratios remain within regulatory thresholds, with the Capital Adequacy Ratio (CAR) and liquidity ratio at 21.7% and 71.0%, respectively, at the close of 2023.

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As a demonstration of its commitment to shareholders, the bank has announced a proposed final dividend payout of NGN3.50 per share, bringing the total dividend to NGN4.00 per share.

In 2024, the Group will complete the transition to a holding company structure, which is anticipated to position it advantageously for exploring emerging opportunities in the Fintech space while bolstering its digital and retail banking initiatives. Furthermore, the Group is undertaking urgent necessary actions to meet the new minimum NGN500 billion equity capital requirement to maintain its international authorisation within the timeframe stipulated by the Central Bank of Nigeria (CBN).

This will strengthen its presence in key markets to continue positioning for sustainable growth and value addition for stakeholders.
Zenith Bank’s track record of excellent performance has continued to earn the brand numerous awards, including being recognised as Best Bank in Nigeria, for the fourth time in five years, from 2020 to 2022 and in 2024, in the Global Finance World’s Best Banks Awards; the Best Bank for Digital Solutions in Nigeria in the Euromoney Awards 2023, being listed in the World Finance Top 100 Global Companies in 2023; being recognised as the Number One Bank in Nigeria by Tier-1 Capital, for the 14th consecutive year, in the 2023 Top 1000 World Banks Ranking published by The Banker Magazine; Best Commercial Bank, Nigeria, for three consecutive years from 2021 to 2023, in the World Finance Banking Awards; Best Corporate Governance Bank, Nigeria in the World Finance Corporate Governance Awards 2022 and 2023; Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020 and 2022; Best in Corporate Governance’ Financial Services’ Africa, for four successive years from 2020 to 2023, by the Ethical Boardroom; Most Sustainable Bank, Nigeria in the International Banker 2023 Banking Awards; Best Commercial Bank, Nigeria and Best Innovation in Retail Banking, Nigeria in the International Banker 2022 Banking Awards.

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Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021; Bank of the Year 2023 and Retail Bank of the Year for three consecutive years from 2020 to 2022, at the BusinessDay Banks and Other Financial Institutions (BAFI) Awards. Similarly, Zenith Bank was named Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Bank of the Year 2021 by Champion Newspaper, Bank of the Year 2022 by New Telegraph Newspaper, and Most Responsible Organisation in Africa 2021 by SERAS Awards.

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