A former Nigeria senator and activist, Shehu Sanni, seemed to agree that one of the leading financial institutions in Nigeria, Miriam Olusanya-led GTBank parades the rudest staff of bankers in Nigeria.
He was responding to a tweet by an obviously unsatisfied customer of the bank, @_hafsat_paki, who complained that the GTBank staff are always in the habit of looking down on customers.
“The most rude sey of bankers are @gtbank staffs. The way they look at you with so much disrespect is alarming,” she wrote.
There seemed to be no contention in her claim as many respondents revealed that the customers’ account balance determines the treatment.
“They do check your account records of transactions if it’s not much you are finished,” @ShakaroAbbas wrote.
“It’s not their fault. All frondesk staff you see are outsourced. They collect 60 to 70k a month and most of them have been there for more than 5 years. Abeg no blame them,” a Twitter handle @Kkk27225717 added.
While supporting the assertion, Sen. Sanni retweeted the post with a quote.
“GT people did you read this,” he wrote.
The bank was, therefore, advised to increase staff training as it concerns engaging customer.
The Miriam Olusanya-led bank was listed as Guaranty Trust Holding Company Plc’s (“GTCO Plc”) on the Nigerian Exchange in 2021 following the completion of all regulatory requirements for the corporate reorganization of the leading financial institution into a holding company structure and the listing of GTCO Plc, on the Nigerian Exchange (NGX) Limited and the London Stock Exchange, replacing Guaranty Trust Bank Plc.
As part of its long-term growth strategy, Guaranty Trust has now adopted a holding company structure wherein GTCO Plc will operate as the parent company of all Guaranty Trust banking businesses across Africa and the United Kingdom as well as other non-banking businesses which will be established following the transition.