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Customers call out GTBank over irregular deductions

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GTBank customers on Saturday, took to their twitter handles to lament irregular deductions by the bank.

Tagging the bank’s official handles for explanations, the users complained that the charges, which ranged from Short Message Service, stamp duty to maintenance charges among others, remained unexplained.

A user, Ajibade Oluwabukunmi, posting screenshots of several SMS charges deducted, between N88 to above N1000 monthly, tweeted, “Why did @gtbank remove 18,628 from my account as SMS alert charge, who did I offend? Please who else is being extorted like this. @gtbank what’s the problem?”

“I woke up to over 20 debit messages from Gtbank, @gtbank @gtbank_help clarify why there are multiple debits. I can’t be the only one suffering this, a user, @OnuohaNneoma, lamented, while posting SMS alerts, which included two different debit alerts for one month, October to November.

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@Dhavidote said, “GT bank debit me 5h for maintenance, I need a good lawyer cause I’ll be pressing charges.”

Some others bemoaned how they were being charged from as far back as 2019.

A tweep complained about how he received multiple alerts for SMS charges from 2019 to date.

“Guys pls help me. It’s like it’s my turn today with @gtbank. So I woke up to multiple debit alerts for SMS charges from as far back as 2019 for about #4000. I dnt knw what’s happening but I know I need my money back. @gtbank_help This is nt the way to start a new month @cenbank,” the tweep, @Mhiz_QeeZ, posted.

“Dear, @gtbank @gtbank_help, kindly explain why the SMS alerts charges from that past years 2018, 2019, 2020, and 2021 are just being deducted from my money all at once today, I need to know,” @esty_buss said, posting transaction history dated April 2, but with several SMS charges from 2018 to 2022.

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“Please how much is stamp duty and how many times SHOULD a bank charge for stamp duty in one month? Because in the last one week, I’ve been debited for “stamp duty” 4 times. @gtbank_help, @MrOdanz tweeted.

Another tweep lamented how the customer helpline, always wasted time responding to calls, noting that the adverts and song being played on the call were not necessary.

“I honestly think @gtbank and other organisations should understand that contact centre is usually for emergency calls and therefore should have lots of personnel ready to pick up and attend to people. The idea of going through long queues or playing music or adverts is insane,” @urlovepartner said.

Several other tweets under the trend ‘Gtbank’ bemoaned deductions from the bank, which had recently changed its name to Guaranty Trust Holding Company PLC, also known as GTCO PLC.

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Accion MfB, Justrite launch credit purchase for customers

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Accion Microfinance Bank and Justrite Superstore, an e-commerce firm, are partnering to enable customers to purchase goods from the store and pay back later.

This was disclosed at the signing of a Memorandum of Understanding at Accion MfB’s office in Lagos State.

The duo said the partnership would encourage creditworthiness among the customers as only qualified customers would benefit from the initiative.

The Managing Director, Accion MfB, Taiwo Joda, said the initiative would enable customers to make purchases and pay back later.

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While everyone was free to apply and benefit, he said only credit-worthy customers would be considered for it.

The managing director said, “We are launching a collaboration between Accion Microfinance Bank and Justrite. We will be providing the needed funds for customers of Justrite and our customers to be able to buy products from Justrite and pay later.

“We are providing the financial capacity for customers to walk into any Justrite shop and shop and some may decide to pay in a week, a month, or the next day. The initiative is like a credit wallet or loan.”

According to him, with the technology it has, it would look at the individual customers selected, their financial history, capability, and willingness to pay, and put all these together to see their creditworthiness.

He added, “Your credit history will show how much should be given to you. It is going to be for customers who qualify but everybody can apply.”

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Cross-Border Traders Abandon Businesses as Naira’s Value Plummets

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The Nigerian Naira’s continuous decline in value has had a significant impact on cross-border traders and the economy. At the close of business last Friday, the Naira traded at N2,010 per CFA1000 in the West African sub-region.

Over the weekend, the Naira traded at N1,870 per CFA1000 in the open market, and just last Thursday, it was sold at N1,800 at one of Nigeria’s busiest land borders, the Seme-Krake border in Lagos.

This ongoing devaluation of the Naira has led many cross-border traders to abandon their businesses, and it has also had a ripple effect on the prices of commodities. For instance, petrol is now being sold at a record high of over CFA 1000 (approximately N2,010) per liter. This has made smuggling of petrol a lucrative business since the removal of subsidies in May.

Furthermore, the scarcity of CFA Francs in circulation has forced markets in Niger Republic’s bordering communities to transact in Naira. Residents and traders in these areas have reported that Naira is now the dominant currency in provinces bordering Nigerian states like Borno, Yobe, Kano, Katsina, and Sokoto.

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Aminu Abdulkadir, a resident of Diffa, mentioned that the CFA Franc has become extremely scarce in Niger Republic since a military coup. He noted that Naira is widely used for transactions, except at filling stations and for government revenue remittances.

The scarcity of the CFA Franc has compelled many businesses to switch to the Naira, which is more readily available. Some traders have attributed the CFA Franc shortage to government officials’ hoarding and suspicions of external influence, while others claim that Nigerians are coming into Niger to exchange CFA Francs for dollars, causing the value of the Naira to drop further against the Franc.

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As a result of the Naira’s steep devaluation, cross-border businesses, such as the trade of rice and frozen poultry products, have become significantly less lucrative. The price of a 50kg bag of rice, previously selling for N9,000 to N12,500, has surged to about N35,000 across the Seme border. Similarly, a carton of frozen poultry products, previously priced at N8,000, is now being sold for N28,000.

Traders who used to benefit from cross-border business are now facing financial challenges, as the Naira’s value continues to deteriorate. John Ebube, a trader in Lagos, highlighted that the Naira’s decline started around two months ago, with the exchange rate plummeting from about N1200 to CFA 1000 in August to the current rate of N2,010.

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Lagos: Access Bank pledges sustainable growth via landmark projects

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Leading financial institution, Access Bank PLC, has entered into an agreement with the African Export-Import Bank to support and finance key trade-enabling projects in Lagos State to the tune of $1.352 billion.

The signing ceremony took place on the sidelines of the 2023 AfriCaribbean Trade and Investment Forum.

The Forum, which took place in Georgetown, Guyana, had in attendance key delegates, including the Governor of Lagos State, Babajide Sanwo-Olu; Group Chief Executive Officer of Access Bank PLC, Herbert Wigwe; and President and Chairman of the Board of Directors, Afreximbank, Benedict Oramah.

Commenting on the agreement, Wigwe said: “This landmark agreement underscores our commitment to fostering economic growth in Lagos, with a broader view to increase the continent’s trade potential.

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“Through our strategic collaboration with Afreximbank, we are poised to drive more inter-African and intra-African trade and investment, creating a brighter future for all.

“In addition to supporting infrastructure, we will also be aiming to improve the levels of food sufficiency in Lagos as well as upscaling the volume of the State’s Internally Generated Revenue in order to spur the growth in its GDP and achieve wide scale economic resilience.

“Across the Access Group, we will continue to make deliberate efforts towards championing sustainable initiatives that will change the global narrative about Africa and Africans.”

Some of the legacy projects highlighted in the collaboration include the Fourth Mainland Bridge, second phase of the Blue Line Rail, Omu Creek Project, Lekki-Epe International Airport and Lagos Food Systems and Logistics Hub in Epe.

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Oramah said: “Afreximbank’s partnership with Access Bank to support Lagos State in executing these critical projects is part of our strategy for the African Sub-Sovereign Governments Network.

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“The Network serves as yet another ingenious strategic initiative aimed at firmly establishing an intra-continental trade investment development frontier as it is only through supporting and strengthening trade and investment initiatives at such deeper levels of citizen administration, that Africa be able to fully realise the potential value of its much vaunted 1.3 billion population as a captivating common market for goods and services under AfCFTA.”

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