FCCPC consumer complaints hit over 9,000 between March and August, with N10 billion recovered for Nigerians. Banking and fintech lead the list

FCCPC consumer complaints surged past 9,000 between March and August 2025, as the Federal Competition and Consumer Protection Commission (FCCPC) intensified efforts to hold service providers accountable across Nigeria’s major sectors.

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According to a statement released by the Commission’s Director of Corporate Affairs, Mr. Ondaje Ijagwu, in Lagos on Thursday, the FCCPC received complaints from 30 different sectors, with banking and fintech services topping the list.

The Commission reported that over ₦10 billion was recovered for aggrieved consumers during the period, reflecting the scale of losses suffered by Nigerians and the FCCPC’s growing enforcement capacity.

“The total number of complaints resolved during the reporting period was 9,091,” the statement read, “while total recoveries exceeded ₦10 billion, a figure that highlights the significant financial burden consumers face without effective redress mechanisms.”

The report revealed that banking services recorded 3,173 complaints, followed by fast-moving consumer goods (1,543), fintech (1,442), and electricity (458).

Other sectors with significant complaint volumes include e-commerce (412), telecommunications (409), and retail/wholesale (329).

Complaints primarily involved issues such as unauthorised deductions, unfair charges, service failures, deceptive marketing, billing disputes, and defective products.

Notably, banking and fintech complaints accounted for the **largest financial harm**, with recurring themes including loan deductions and transaction disputes.

“The rise in fintech-related grievances mirrors the rapid expansion of digital lending and microfinance services, many of which are now under closer scrutiny due to abusive practices,” the FCCPC added.

The electricity sector continued to reflect chronic issues around billing inaccuracies and poor service delivery, while e-commerce complaints—though typically lower in monetary value—frequently involved refund delays, non-delivery of goods, and counterfeit products.

In line with its powers under the FCCPA 2018, the Commission stated that it will continue to monitor, investigate, and enforce compliance through collaboration with sector regulators, especially in finance, utilities, and digital commerce, where consumer risk remains high.

Consumers are encouraged to report grievances via the FCCPC portal: [complaints.fccpc.gov.ng](https://complaints.fccpc.gov.ng), which the Commission said helps expose systemic issues and enhances enforcement effectiveness.

Commenting on the findings, FCCPC Executive Vice Chairman/CEO, Mr. Tunji Bello, said the numbers reflect the daily struggles of Nigerians and the agency’s resolve to protect their rights.

“These figures are not just statistics—they represent the lived realities of everyday Nigerians dealing with failed services and unmet expectations,” Bello stated.

“The FCCPC remains determined to hold businesses accountable and ensure a fair, transparent marketplace.”

Earlier this year, the FCCPC clarified its role as a cross-sector regulatory body with the power to intervene in any instance where a business fails to deliver value or provide redress, regardless of sector-specific technicalities.

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With its growing footprint in Nigeria’s regulatory landscape, the FCCPC is proving to be a powerful voice for consumer rights, financial fairness, and market transparency.