We are seeking an experienced Brand Marketing and Guest Relations Manager to join our team at Adna Hotel in Lagos, Nigeria

The successful candidate will be responsible for developing and implementing marketing strategies to promote the hotel’s brand, as well as ensuring exceptional guest satisfaction and loyalty.

Key Responsibilities:

Brand Marketing
1. Develop and implement marketing strategies: Create and execute marketing plans to promote the hotel’s brand, increase occupancy, and drive revenue.
2. Manage social media presence: Maintain and enhance the hotel’s social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
3. Collaborate with design team: Work with the design team to create visually appealing marketing materials, including brochures, flyers, and email newsletters.
4. Monitor and analyze market trends: Stay up-to-date with industry trends, competitor activity, and market research to inform marketing strategies.
5. Manage marketing budget: Oversee the marketing budget, ensuring effective allocation of resources and achieving ROI goals.

Guest Relations
1. Ensure exceptional guest satisfaction: Foster a culture of exceptional customer service, ensuring that all guests have a memorable and positive experience at the hotel.
2. Manage guest feedback: Collect, analyze, and respond to guest feedback, using insights to improve hotel services and amenities.
3. Develop and implement loyalty programs: Create and execute loyalty programs to reward repeat guests and encourage loyalty.
4. Collaborate with front-of-house team: Work closely with the front-of-house team to ensure seamless guest experiences, from check-in to check-out.
5. Manage guest complaints: Resolve guest complaints in a timely and professional manner, ensuring that issues are addressed and guests are satisfied.

Requirements
1. Bachelor’s degree in Marketing or related field: A degree in Marketing, Hospitality, or a related field is required.
2. Minimum 3-5 years of experience: Proven experience in marketing and guest relations, preferably in the hospitality industry.
3. Strong marketing and communication skills: Excellent written and verbal communication skills, with the ability to develop and implement effective marketing strategies.
4. Guest-focused mindset: A customer-centric approach, with a passion for delivering exceptional guest experiences.
5. Analytical and problem-solving skills: Ability to analyze data, identify trends, and resolve issues in a timely and effective manner.
6. Team player: Ability to work collaboratively with cross-functional teams, including marketing, sales, and operations.

What We Offer
1. Competitive salary and benefits package: A comprehensive salary and benefits package, including health insurance, pension, and annual leave.
2. Opportunities for growth and development: A dynamic and supportive work environment, with opportunities for professional growth and development.
3. Recognition and rewards: Recognition and rewards for outstanding performance, including employee of the month/quarter/year awards.

If you are a motivated and experienced marketing and guest relations professional, please submit your application, including your resume and cover letter, to careers@iretura.com

Location: Adna Hotel, Lagos, Nigeria